Refund policy

Return and Refund Policy

Thanks for purchasing our digital products at musilea.com operated by Musilea Ltd. 

Digital content sold to a consumer at a distance (online, over the phone, etc.) or off-premises (see above for further information on what distance and off-premises contracts are) then the consumer has a 14 day period in which they may change their mind and cancel the contract. However, this right to cancel does not apply to sealed audio, video and software products once unsealed, once the digital content has begun to be streamed or downloaded, or the performance of the digital content has started. In this case the trader must notify the consumer that by commencing the streaming or downloading, they are waiving their right to withdraw, and the consumer must acknowledge this. The consumer has the right to return digital content within 14 days if the content is found to be faulty.

If you have any additional questions or would like to request a refund, feel free to contact us at contact@musilea.com

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being downloaded within the European Union, you have the right to a refund within 14 days, for any reason and without a justification. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received your message, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@musilea.com